Gift Card is Valid for 365 days from the date of issue.
Gift Cards are redeemable across Offline “LETOILE”, visit https://letoile.ae/ to check the updated list of participating brands and store locations.
Gift Card is redeemable for full price as well as discounted items in the participating brand Offline stores.
Gift Card cannot be exchanged for cash either in full or part.
Gift Card is part redeemable. Hence same Card can be used in multiple shopping trips across all LETOILE Group Brand Stores across UAE.
Should the purchase value exceed the value of the Gift Card, the differential value should be paid by the customer who redeems the Gift Card.
No replacement / compensation is permissible /payable for lost Gift Card.
Mutilated or defaced Gift Card will not be honoured.
Gift Card issued cannot be returned or refund.
Items purchased by the Gift Card are refundable as per the refund and exchange policy of the store.
Gift Card is governed by the LETOILE Gift Card T & C in force from time to time.
For balance enquiry, expiry, store location & detail T & C visit https://letoile.ae/ or call +971 43 782 016 (toll free).
Where can I redeem my Gift Card? Gift Cards are redeemable across Offline “Participating Brands” of LETOILE, visit https://letoile.ae/ to check the updated list of participating brands and store locations.
What denominations are available for gift cards? From 25 AED– up to 6000 AED
How long is my Gift Card valid? Gift Card is Valid for 365 days from the date of issue.
Can I exchange my Gift Card for cash? Gift Card cannot be exchanged for cash either in full or part.
Can I redeem the part value of the Gift Card? Gift Card is part redeemable. Hence same Card can be used in multiple shopping trips.
What shall I do in case I lose my Gift Card? No replacement / compensation is permissible /payable for lost Gift Card.
My Gift Card is damaged/defaced. What do I do? Mutilated or defaced Gift Card will not be honoured.
Can I return a Gift Card? Gift Card issued cannot be returned or refund.
How will the amount be refunded for the returned items which I paid for with my Gift Card? Items purchased from offline stores with the Gift Card are refundable as per the refund and exchange policy of the store.
How I can check my card balance? For balance enquiry, expiry, store location & detail T & C visit https://letoile.ae/, call +971 43 782 016 (toll free) or visit nearest store.
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